Bronze Package

Our annual maintenance packages provide a hassle free and more importantly a cost effective way to ensure everything in your home is in running order. We offer a variety of packages tailored to your needs.

Choose A Property Type

AED 999.00/Year (VAT Inclusive)


DETAILS :

Our annual maintenance packages provide a hassle free and more importantly a cost effective way to ensure everything in your home is in running order. Our reliable team of technicians are here for you around the clock. We also provide specialized packages for specific property requirements.

6 X Regular Call Outs
1 X Preventive Maintenance
- Air-conditioning
- Electrical Components and Panels
- Plumbing Components

PACKAGE SCOPE COVERAGE

Air-conditioning Services

Applicable

Plumbing Services

Not Applicable

Electrical Services

Not Applicable

Handyman Services

Not Applicable

Labour – AED180+ additional hour
Consumables – chargeable
Parts – chargeable

EXCLUDED SERVICES

Air-conditioning

Duct Cleaning, Coil Cleaning, Changing of coils

Plumbing

Replacement of water heater, water pumps, pressure kit, flush tank, piping, basin mixer taps, shower heads etc. and irrigation network

Electrical

Lights, bulbs, batteries and re-wiring

Handyman

Any major carpentry jobs such as aluminum door/ window works, sliding door, glass works, ceiling tiles/ re-fixing, any new installation (cabinet, doors, windows, gazeebos, glass works, etc.)

INCLUDED & EXCLUDED:

Included

Callouts & Maintenance Services as specified in the product information / details

Excluded

No Spare parts are included in this package

Handyman Services are not covered in this package

Destructive access services are not covered in this package

Approvals of corresponding authority

No warranties on materials or spare parts

Other Services which are note covered in this package

TERMS AND CONDITIONS OF PURCHASE:

The following Terms and Conditions of Purchase shall apply to all services purchased by a customer from Oryx Design, and the customer shall be deemed to have accepted these Terms and Conditions of Purchase.

CUSTOMER OBLIGATIONS

1. To have enabled access to the property on the scheduled time for our technicians. In the case of an appointment being delayed due to the customer not providing access to the property, the service will be considered as completed.

2. Ensure that there is running water and electricity for any maintenance work.

3. Be responsible to obtain any kind of approval/NOC required from the corresponding authorities.

HOME MAINTENANCE PACKAGES

Maintenance Services will be scheduled over a recurring 12-month period.

  1. Any spare parts that must be purchased in order to repair an Air-conditioning, Electrical or Plumbing system will be charged. Unless the specific spare part is already included in the package (i.e. within the Gold Package Option), all spare parts and consumables that are used in a service will be charged separately to the customer.

  2. In the event that spare parts are expressly included in the chosen package option, the following table highlights what is or is not included in the package price.

PAYMENT

  1. All payment transactions are to be made in AED only.

  2. If the customer disputes any charge, they must notify Oryx Design within 5 days from the date of the charge.

  3. The customer shall pay the Fees plus any applicable VAT.

  4. Call out charges are non-refundable.